Privacy policy

This Privacy Policy regulates the processing of personal data of users of the www.netizens.pl website (hereinafter referred to as the Website). Personal data are processed by Netizens sp. z o.o. as a controller in accordance with the provisions of Regulation of the European Parliament and of the Council (EU) No. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation or RODO).

I.             Controller of personal data

The administrator of personal data of persons visiting www.netizens.pl website is Netizens Sp. Z o.o. with its registered office in Katowice (40-246), 23 Porcelanowa Street, whose documentation is stored in the District Court for Katowice – East in Katowice, 8th Commercial Division of the National Court Register, under KRS number 0000173040, NIP 635000000015, with a share capital of 95,000 PLN.

II.            Contact point

In matters related to the protection of personal data, you can contact us by letter to the address Katowice (40-246), 23 Porcelanowa Street or by e-mail to the address: rodo@netizens.pl

III.          Purpose and basis of data processing, categories of personal data that we process and the requirement or voluntariness of their disclosure

1. Use of the Service

(A) server logs

The service is primarily dedicated to presenting information (including commercial information) concerning Netizens sp. z o.o., in particular the profile of its operations, scope of specialization and completed projects, and using it does not require registration or providing personal data identifying a specific person. However, using the Internet (e.g. entering a specific website, clicking on a specific link in order to display a specific website, sending data entered into an online form, logging in to the client’s account is connected with the exchange of information between the user’s Internet browser and servers participating in the implementation of user requests, including the server that maintains our Website.

Whenever you visit our Website, the web browser you are using will exchange with our server the data necessary to establish and maintain your connection to the Website. The exchange of information includes, in particular, information relating to:

  1. time of occurrence of the event – date and time of arrival of the inquiry and time of sending the response;
  2. the type of the event;
  3. IP address of the device from which the inquiry was sent and to which the answer was sent;
  4. access status/response code http;
  5. the amounts of data sent;
  6. information about errors that occurred during the execution of the transaction http;
  7. URL address of the page previously visited by the user (referrer link) – in case when the transition to the Service was made by means of a link;

The above data are stored in logs of the server that maintains the Service. The data contained in the logs are not associated with data allowing for identification of specific persons, but are necessary to administer the Service, including ensuring proper operation, stability and safety of the Service, as well as learning about users’ preferences, including determining the manner of using the Service. In case of recognition that the data indicated above may constitute personal data in specific conditions, the processing of such data may take place pursuant to Article 6(1)(b) of the RODO, i.e. in connection with your request to display the content of the Website and use it, and pursuant to Article 6(1)(f) of the RODO, i.e. as a legitimate interest of the data controller, i.e. to ensure the maintenance and technical possibility of displaying the Website and to analyse its operation.  

Use of the Internet requires the exchange of the above information. You may, however, secure a higher level of anonymity for yourself by using, for example, virtual private networks or TOR networks.

B) Cookies  

The website also uses cookies, i.e. small text files, which the website sends to the user’s browser when using the website and which the user’s browser sends back when accessing the website. More information about cookies can be found in a separate document – Cookie Policy.

Google Analytics

This website uses Google Analytics, a web analytics tool provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics may collect data about you and your activity on the website, including but not limited to: your browser language, the name of the website you are viewing, the equipment you are using, including resolution, IP address, server logs, location, age and gender. Google Analytics uses cookies to analyse your use of the website. More information about cookies, including a description of the categories of data processed and the requirement to provide such data, can be found in a separate document – Cookie Policy.

Chat – Messenger

As part of the Service, you have the option to contact us by chatting on the Messenger platform, available to people who are logged in to Facebook. This chat service is provided by Facebook Inc. Hacker Way, Menlo Park, California 94025, USA. Messenger uses cookies. For more information about cookies, including a description of the categories of data processed and the requirement to provide such data, please refer to a separate document – Cookie Policy.

2. Responding to your inquiry/request

If you have contacted us with any inquiry, in particular concerning the Service as well as services or offers provided by us, by phone, e-mail or via a contact form or chat provided within the Service, providing us voluntarily with your identification, contact data (or name, surname, e-mail address, telephone) or other information, we will process the personal data provided by you on the basis of Article 6(1)(b) of the RODO, i.e. for the purpose necessary for the implementation of your request. The data provided in connection with the contact you initiate will not be used for any other purpose without your separate consent.

To the extent related to the implementation of your request: you initiate the action yourself and provide us with your data, in particular identification data, contact details. The provision of data is voluntary, however, in order to be able to respond to your request, you should leave the data to enable us to carry out this action.

3. Marketing objectives

Pursuant to Article 6(1)(f) of RODO, we are entitled to process personal data that we have received from you without the need to obtain your separate consent for marketing purposes including sending you commercial information regarding our own products and services (i.e. Netizens sp. z o.o.), as our legitimate interest. However, your separate consent is necessary for us to send you commercial information via the e-mail address provided by you or by telephone (call or SMS). To the extent necessary to achieve the purpose, we may process the identification data provided by you, contact information, and your reaction to our activities. 

4. The legitimate interest of the Administrator

We also process user data in cases other than those referred to above under Article 6(1)(f) of the RODO, i.e. where the processing is necessary for the purposes of legitimate interests pursued by the controller or by a third party. This legitimate interest is in our opinion:

  1. monitoring user activity within the Service, creating analyses and statistics, for the Administrator’s own needs, in particular reporting, marketing and market research, planning service development, researching user preferences and behavior, for the purpose of improving the quality of services provided by the Administrator (data processed within server logs, information contained in cookies, Google Analytics);
  2. ensure the safety of services provided (data processed within the server logs, information contained in cookies); 
  3. establishing, investigating or defending against claims,
  4. debt collection, conducting court, arbitration and mediation proceedings,
  5. storing data for archiving purposes and ensuring accountability (proving our compliance with legal obligations).

If we ask you for your consent to process for additional purposes not indicated in this document, you will be asked by us for such consent pursuant to Article 6(1)(a) of the RODO. If there are other purposes and grounds for processing, we undertake to comply with the applicable information obligations imposed by the RODO regulations, including in particular the information obligation.

IV. Where did we obtain your data from?

User data are obtained essentially through the actions of the users themselves and come from two main sources.

The first category includes data obtained in connection with the use of the Service, collected automatically in connection with the use of the Service by the User. These categories of data include, in particular, data contained in server logs, data contained in cookies or data collected by Google Analytics in the process of monitoring website visitor statistics.

The second category includes data that have been voluntarily made available by the Users themselves, in particular in connection with the contact initiated by them. This applies to data sent e.g. via e-mail, forms, and chat.

If we collect data in a manner other than directly from you, e.g. in connection with the activities of collecting leads, we will inform you about this by providing you with relevant information in accordance with Article 14 of the RODO.

V. Recipients of data

Recipients of your personal data will be only entities authorized to obtain personal data under the law and entities that implement on our behalf chat service, analytics related to the use by users of the Service, legal services, IT services including maintenance services of the Service, entities providing means of electronic communication (including chat, mail) as well as telecommunications companies providing the implementation of SMS notification services in the event of implementation of such solutions.

We take care to ensure that the transfer of your data applies only to the extent related to the scope of services provided by the above entities and only to the extent necessary, in accordance with the principle of minimization. 

The recipients of the data are in particular:

7.            Transfer of data to third countries or international organizations

We do not intend to transfer your personal data to a third country or an international organization subject to the exceptions below.

The website analysis tool is provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). The information transmitted in connection with the operation of this tool may be transferred to a third country, the United States of America. The transfer of personal data will be based on the EU-US Privacy Shield Program (https://support.google.com/analytics/topic/2919631?hl=pl&ref_topic=1008008=en&ref_topic=1008008). 

The chat tool is provided by Facebook Inc. based in Menlo Park. The information provided in the chat may be transferred to a third country – the United States of America. The transfer of personal data will be based on the EU-US Privacy Shield Program (https://www.facebook.com/about/privacyshield). 

VI. Transfer of data to third countries or international organizations

We do not intend to transfer your personal data to a third country or an international organization subject to the exceptions below.

The website analysis tool is provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). The information transmitted in connection with the operation of this tool may be transferred to a third country, the United States of America. The transfer of personal data will be based on the EU-US Privacy Shield Program (https://support.google.com/analytics/topic/2919631?hl=pl&ref_topic=1008008=en&ref_topic=1008008). 

The chat tool is provided by Facebook Inc. based in Menlo Park. The information provided in the chat may be transferred to a third country – the United States of America. The transfer of personal data will be based on the EU-US Privacy Shield Program (https://www.facebook.com/about/privacyshield). 

VII. Data retention period

Data that we obtain in connection with the use of the Service by users, processed in order to realize the legally justified interests of the Administrator, will be processed until such time as the data lose their value of usefulness for the realization of these purposes.

The data contained in the server logs are stored for an indefinite period of time as a source of data used to administer the service and assess the effectiveness. The information contained in them is not disclosed to anyone except for persons authorized to administer the server and the Service. On the basis of log files, statistics can be generated which are helpful in administration. Collective summaries in the form of such statistics do not contain any features identifying users of the Service.

Personal data of users who send us various inquiries, complaints and requests, including data contained in the content of messages sent to us via e-mail or chat, are processed by us for the period necessary to process a given inquiry, complaint or request, but not longer than 90 days from the receipt of a specific message. If a particular message constitutes or may constitute evidence in legal proceedings before a court or other governmental authority, as well as in the event that the information or data transmitted may be related to our liability to you or third parties or to our rights or claims, we may store such messages and personal data contained therein until the expiry of the statute of limitations, which will depend on the nature of the claim.

The Administrator is also entitled to retain personal data or documents containing them for the time necessary for the expiry of obligations related to the principle of accountability, i.e. to prove compliance with data processing regulations in connection with the obligation to document the fulfilment of legal requirements and to enable the control of their fulfilment by the relevant public authorities.

Personal data of users contained in cookies is stored for a period corresponding to the life cycle of the cookies stored on their devices. Details on how we use cookies can be found in the Cookie Policy.

VIII. Your rights

With regard to the personal data of the users processed by the Administrator, the user is entitled to:

If we process your data on the basis of your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing performed on the basis of consent prior to its withdrawal.

You also have the right to lodge a complaint with the supervisory authority – the President of the Office for the Protection of Personal Data.

Contact

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